Those hours are extended from last year when the support was available from 5:00 a.m. MSI call centers are located in Walnut, California and are open 24/7 from Monday to Friday. It's a shame because when someone did answer, they were friendly, knowledgeable and patient.īefore I get into my experience with MSI's phone support, let's go through some details. I never received a call back when I left a message with my name and phone number. I called MSI four times during my investigation but could only reach an agent twice. This section will be much shorter than anticipated, and not for a good reason. That is a resounding 0 points for social media. Several weeks have gone by since I sent a note to the MSI account on Messenger asking about how to change my keyboard lighting and I am still none the wiser. It's two weeks later and my question hasn't even received the sound of crickets chirping.Īlready fearing the chairs at MSI's other social media channels were just as empty, I turned to the MSI Facebook page. My first question about changing the Stealth 15M keyboard lighting was sent to the and accounts on March 23. I bombarded them with questions about these laptops and never received an answer. MSI has Twitter and Facebook support pages but don't ask me why. I posed a question on March 31 at 9:15pm about enabling the microphone noise cancellation on the Prestige 14 and received instructions on how to do so by member nysmeee155102da on April 1 at 10am. This is the second year in a row having success with this method. MSI gets some points for its active forums where helpful members of the community will act as agents by answering your technical support questions. He went a step further by explaining that a similar feature exists in Windows 10 called Night Light. In no time, I was messaging an agent who promptly answered my question, explaining that I could turn the blue light filter on by going to the MSI Creator Center. No hoops to jump through, just get me to a living, breathing being. For more information, see Plan an upgrade from older versions of Office to Microsoft 365 Apps.I love that first option.

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Msi service center